FIRST CLASS FORM — TERMS OF SERVICE
Effective Date: 08/01/2026

These Terms of Service (“Terms”) govern your access to and use of firstclassform.co (the “Website”), your account, and the fitness, wellness, studio, digital, and related services offered by First Class Form LLC, doing business as FIRSTCLASSFORM (“FIRSTCLASSFORM,” “FCF,” “we,” “us,” or “our”).
‍
By creating an account, purchasing a membership, class, package, or other service, booking or attending a class, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms, together with any additional terms, policies, waivers, or disclosures applicable to the particular service you purchase or use.
Certain services, including electrical muscle stimulation (“EMS”), may require separate agreements, health screenings, waivers, or informed consent forms.

1. ELIGIBILITY
You must be at least eighteen (18) years old to independently create an account and participate in FIRSTCLASSFORM services.

Individuals who are sixteen (16) or seventeen (17) years old may participate only with the consent of a parent or legal guardian and completion by the parent or legal guardian of all required waivers, acknowledgments, and other documentation.
FIRSTCLASSFORM may establish additional age restrictions for particular classes, programs, equipment, or services.

2. ACCOUNTS AND BOOKING
Classes and services must generally be reserved through FIRSTCLASSFORM’s designated booking platform or another booking method authorized by FCF.
You agree to provide accurate, complete, and current account and payment information and to keep that information updated.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
Bookings, memberships, packages, credits, and accounts are personal to the purchaser and may not be transferred, shared, resold, or otherwise used by another person unless FIRSTCLASSFORM expressly permits otherwise.

3. MEMBERSHIPS, PACKAGES, AND OTHER PURCHASES
FIRSTCLASSFORM may offer memberships, recurring subscriptions, class packages, individual classes, introductory offers, promotional offers, events, private or semi-private sessions, and other services from time to time.

The specific price, billing frequency, number or type of classes or credits, expiration date, eligibility requirements, renewal terms, cancellation terms, and other material conditions applicable to a particular offering will be disclosed at or before purchase.
Those purchase-specific terms form part of your agreement with FIRSTCLASSFORM.
FIRSTCLASSFORM may introduce, modify, replace, or discontinue memberships, packages, services, promotions, class formats, or other offerings prospectively at its discretion, subject to applicable law and any commitments applicable to an existing purchase.
Unless otherwise expressly stated at the time of purchase, memberships, packages, class credits, and other purchases are non-transferable.

4. RECURRING MEMBERSHIPS AND AUTOMATIC RENEWAL
Certain FIRSTCLASSFORM memberships automatically renew on a recurring basis.
By purchasing an automatically renewing membership, you authorize FIRSTCLASSFORM and its payment providers to charge your payment method on file for the applicable recurring membership charges and any other authorized charges in accordance with the terms disclosed at the time of purchase.
The price, billing frequency, renewal terms, and material cancellation conditions applicable to the membership will be disclosed before purchase.
Except where otherwise required by applicable law or expressly stated in the applicable membership terms, FIRSTCLASSFORM requires thirty (30) days’ notice to cancel a recurring membership. Cancellation will become effective in accordance with the applicable membership terms and applicable law.

Members may submit cancellation requests by emailing hello@firstclassform.co or in person at the studio. FIRSTCLASSFORM will also provide any additional cancellation method required by applicable law, including online cancellation where required.
Nothing in these Terms limits any cancellation, rescission, refund, or renewal rights that cannot legally be waived.

5. NEW YORK HEALTH CLUB CANCELLATION RIGHTS
To the extent a purchase or agreement constitutes a “contract for services” subject to the New York Health Club Services Act, the customer is entitled to all cancellation, refund, and other rights provided by applicable New York law.

These statutory rights may include rights to cancel within applicable statutory periods and under certain circumstances involving the availability of contracted services, relocation, qualifying disability, or other circumstances specified by law.
Nothing in these Terms is intended to waive, restrict, or eliminate any non-waivable right provided under the New York Health Club Services Act or other applicable consumer-protection law.
‍
Where these Terms or an FCF policy conflicts with a non-waivable requirement of applicable law, the applicable legal requirement will control.
‍
6. MEMBERSHIP CREDITS
Unless otherwise expressly stated at the time of purchase, credits provided as part of a recurring monthly membership must be used during the applicable billing cycle.
Unused monthly membership credits expire at the end of that billing cycle and do not roll over into future billing cycles.

Expiration rules for class packages, introductory offers, promotional offers, or other products will be disclosed with the applicable offer and may differ from membership-credit rules.

7. CANCELLATIONS, LATE CANCELLATIONS, AND NO-SHOWS
A reservation must be canceled at least twelve (12) hours before the scheduled class start time to avoid a late-cancellation consequence.
If a client using a class package or credit-based membership cancels within twelve (12) hours of the scheduled start time, the applicable class credit will be forfeited.
If a client using an unlimited membership cancels within twelve (12) hours of the scheduled start time, a $35 late-cancellation fee may be charged to the payment method on file.
If a client fails to attend a booked class without timely cancellation, FIRSTCLASSFORM may charge the client the then-current applicable full drop-in price for that class.
FIRSTCLASSFORM may, in its discretion, waive or modify a late-cancellation or no-show consequence in an individual circumstance. Any exception or waiver does not obligate FIRSTCLASSFORM to make the same or similar exception in the future.
FIRSTCLASSFORM may modify its prospective booking and cancellation policies from time to time. Material changes affecting existing recurring memberships will be handled in accordance with applicable law.

8. LATE ARRIVAL
Clients are expected to arrive with sufficient time to prepare for class.
Once a class has begun, FIRSTCLASSFORM and its instructors may deny entry when they determine that late entry would create a safety concern, disrupt the class, interfere with instruction, or otherwise adversely affect the experience.
Denial of entry due to late arrival may be treated as a late cancellation or no-show in accordance with the applicable policy.

9. CLASS CHANGES AND CANCELLATIONS BY FIRSTCLASSFORM
FIRSTCLASSFORM reserves the right to cancel, reschedule, substitute, modify, or change classes, instructors, schedules, equipment, programming, operating hours, class formats, or locations when reasonably necessary.

If FIRSTCLASSFORM cancels a booked class, any applicable class credit used for that reservation will generally be returned to the client's account.
Instructor substitutions, routine schedule changes, and reasonable modifications to programming do not automatically entitle a client to a refund.
Nothing in this section limits rights provided by applicable law if FIRSTCLASSFORM ceases providing contracted services.

10. PAYMENTS AND PAYMENT AUTHORIZATION
You agree to pay all charges associated with purchases made through your account.
By providing a payment method, you represent that you are authorized to use that payment method and authorize FIRSTCLASSFORM and its third-party payment processors to charge it for purchases, recurring membership charges, authorized late-cancellation or no-show charges, and other amounts properly due under your agreement with FIRSTCLASSFORM.
Prices and offerings may change prospectively. Changes affecting an existing automatically renewing membership will be communicated and implemented as required by applicable law.

11. FAILED PAYMENTS
If a payment is declined, reversed, expired, or otherwise unsuccessful, FIRSTCLASSFORM may retry the payment method on file to the extent permitted by law and applicable payment-network rules.
FIRSTCLASSFORM may suspend membership benefits, account privileges, and the ability to make or maintain future bookings until outstanding amounts are resolved.
You remain responsible for valid amounts properly due under your agreement with FIRSTCLASSFORM.

12. REFUNDS
Except where expressly stated otherwise at the time of purchase or required by applicable law, all purchases are final and non-refundable.
This policy does not limit any refund, cancellation, or rescission right that cannot legally be waived.

13. PAYMENT DISPUTES AND CHARGEBACKS
If you believe a charge is incorrect, we encourage you to contact FIRSTCLASSFORM promptly so that we can investigate.
FIRSTCLASSFORM may temporarily suspend an account or associated privileges while a payment dispute or chargeback is being investigated.
Fraudulent, abusive, or knowingly improper chargebacks or payment disputes may result in suspension or termination of an account, subject to applicable law.
Nothing in this section prevents a client from exercising legitimate rights to dispute an unauthorized or improper charge.

14. FITNESS PARTICIPATION AND ASSUMPTION OF RISK
FIRSTCLASSFORM offers physical fitness and wellness activities that may include reformer Pilates, mat Pilates, strength, mobility, heated or infrared-heated exercise, and other forms of physical activity.

Physical exercise inherently involves risks. Depending on the activity and individual, those risks may include muscle soreness, strains, sprains, falls, loss of balance, joint or musculoskeletal injury, dizziness, fainting, dehydration, heat-related illness, cardiovascular complications, and other injuries or medical events.

You are responsible for participating within your personal capabilities, following instructor directions, using equipment as instructed, and stopping participation if you experience pain, dizziness, shortness of breath beyond what you reasonably expect from exercise, faintness, unusual discomfort, or other concerning symptoms.
Participation in FIRSTCLASSFORM services may require execution of a separate assumption-of-risk and liability waiver.

Nothing in these Terms releases FIRSTCLASSFORM from liability that cannot lawfully be released or limited.

15. HEATED AND INFRARED CLASSES
Certain FIRSTCLASSFORM classes may take place in heated or infrared-heated environments.
Exercise in a heated environment may increase physical demands and risks, including dehydration, overheating, dizziness, fainting, and heat-related illness.

Clients are responsible for considering whether heated exercise is appropriate for them, hydrating appropriately, monitoring their physical condition, and discontinuing participation if they experience concerning symptoms.

Clients with medical conditions, pregnancy, injuries, medications affecting heat tolerance, or other concerns that may affect their ability to safely exercise in a heated environment should consult an appropriate healthcare professional before participating.

16. MEDICAL DISCLAIMER
FIRSTCLASSFORM provides fitness and wellness services. FIRSTCLASSFORM and its fitness instructors do not provide medical advice, medical diagnosis, medical treatment, physical therapy, or other licensed healthcare services unless expressly identified otherwise.
Information or instruction provided through FIRSTCLASSFORM is not a substitute for individualized advice from a qualified healthcare professional.

You are responsible for determining whether you are physically and medically able to participate in a particular activity and for seeking appropriate professional guidance when necessary.

17. EMS SERVICES
Electrical muscle stimulation (“EMS”) services, if offered, are subject to separate eligibility requirements, health screening, informed consent, safety requirements, waivers, and/or service terms.

Agreement to these general Terms does not replace any EMS-specific consent or documentation required by FIRSTCLASSFORM.

18. STUDIO CONDUCT AND SAFETY
Clients must act respectfully toward instructors, staff, contractors, guests, and other clients and must follow reasonable safety instructions and studio rules.
FIRSTCLASSFORM may refuse participation, remove a person from the premises, suspend booking privileges, or suspend or terminate an account or membership for conduct including, without limitation:

harassment, discrimination, threats, or abusive conduct;
violence or conduct creating a reasonable safety concern;
theft, fraud, or intentional property damage;
misuse of equipment;
failure to follow reasonable instructor or staff safety directions;
repeated violations of FIRSTCLASSFORM policies;
fraudulent or abusive payment activity; or
conduct that materially disrupts classes, staff operations, or other clients' use of the studio.

FIRSTCLASSFORM may also deny participation in a particular class when staff reasonably determines that participation presents an immediate safety concern.

Any termination or resulting refund obligation will be handled in accordance with applicable law and the terms of the applicable purchase.

19. PERSONAL PROPERTY
Clients are responsible for their personal belongings while on FIRSTCLASSFORM premises.
To the maximum extent permitted by law, FIRSTCLASSFORM is not responsible for loss, theft, misplacement, or damage to personal property brought into the studio.

Any storage area, cubby, rack, or similar accommodation provided by FIRSTCLASSFORM is provided for convenience and should not be considered secure storage.

20. PHOTOGRAPHY, VIDEO, AND RECORDING
Photography, filming, or recording may occur at FIRSTCLASSFORM from time to time.
Where required, FIRSTCLASSFORM will obtain appropriate consent before using an identifiable person's name, image, likeness, or voice for advertising, promotional, or commercial purposes.
Clients may not photograph, film, livestream, or record instructors, staff members, other clients, proprietary class content, or FIRSTCLASSFORM programming without permission.
Additional photography and media-release terms may apply to particular events, shoots, or promotional activities.

21. INTELLECTUAL PROPERTY
The FIRSTCLASSFORM name, trademarks, logos, branding, designs, Website content, photographs, videos, graphics, class materials, training materials, programming, sequences, methodologies, instructor materials, manuals, proprietary systems, and the Apex progression system are owned by or licensed to First Class Form LLC and are protected by applicable intellectual-property laws.
‍
Except as expressly authorized in writing, you may not reproduce, record, copy, distribute, publish, sell, commercially exploit, teach, adapt, reverse engineer, or create derivative commercial materials from FIRSTCLASSFORM proprietary content or programming.
Participation in a FIRSTCLASSFORM class or program does not grant any ownership or commercial-use rights in FIRSTCLASSFORM intellectual property.

22. WEBSITE USE AND PROHIBITED CONDUCT
You may use the Website and FIRSTCLASSFORM's digital services only for lawful personal purposes.

You may not attempt to gain unauthorized access to FIRSTCLASSFORM systems or accounts; interfere with the Website or booking platform; introduce malicious code; scrape or systematically extract content without authorization; impersonate another person; use false information to obtain an offer; circumvent purchase restrictions; or otherwise use FIRSTCLASSFORM's systems fraudulently or unlawfully.

23. THIRD-PARTY SERVICES
FIRSTCLASSFORM may use third-party providers to support booking, payments, communications, analytics, website functionality, and other business operations, including Mariana Tek and associated service providers.

Your use of certain third-party functionality may also be subject to the applicable provider's terms and policies.

FIRSTCLASSFORM is not responsible for temporary interruptions or failures caused solely by third-party systems or circumstances outside FIRSTCLASSFORM's reasonable control, except to the extent responsibility cannot legally be excluded.

24. SMS / TEXT MESSAGING TERMS

24.1 Program Description
If you separately opt in to receive SMS/text messages from FIRSTCLASSFORM, you may receive recurring automated messages at the mobile number you provide.

Messages may include booking confirmations, class reminders, waitlist notifications, account alerts, schedule updates, customer-support communications, and, where you have provided appropriate consent, promotional or marketing messages.

Consent to receive marketing text messages is not a condition of purchasing FIRSTCLASSFORM services.

24.2 Message Frequency
Message frequency varies based on your activity, bookings, account interactions, and communication preferences.

24.3 Message and Data Rates
Message and data rates may apply. Charges imposed by your wireless provider are your responsibility.

24.4 Opt-Out and Help
You may opt out of applicable SMS communications by replying STOP.

After an opt-out request, you may receive a confirmation message. You may subsequently opt in again through an available enrollment method.

For assistance, reply HELP where supported or contact hello@firstclassform.co.

24.5 Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
For information regarding how FIRSTCLASSFORM handles personal information, please review our Privacy Policy at firstclassform.co/privacy-policy.

25. PRIVACY
Your use of FIRSTCLASSFORM services is subject to our Privacy Policy, which describes how we collect, use, disclose, and otherwise process personal information.
‍
The Privacy Policy is incorporated into these Terms by reference where applicable.
‍
26. SUSPENSION AND TERMINATION
FIRSTCLASSFORM may suspend or terminate access to an account, membership, booking privileges, or services when permitted by these Terms, the applicable purchase terms, Studio Policies, or applicable law.
‍
Termination of access does not eliminate amounts properly owed before termination.
‍
Where applicable law requires a refund or other remedy following termination, FIRSTCLASSFORM will provide that remedy.
‍
27. EVENTS OUTSIDE OUR REASONABLE CONTROL
FIRSTCLASSFORM may temporarily modify, suspend, reschedule, or cancel operations due to circumstances outside its reasonable control, including severe weather, utility failures, building emergencies, government actions, public emergencies, equipment failures, transportation disruptions, or other events that make normal operation unsafe or impracticable.
‍
Any credits, rescheduling, refunds, or other remedies associated with such circumstances will be determined in accordance with the applicable purchase terms and applicable law.
‍
28. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIRSTCLASSFORM AND ITS OWNERS, OFFICERS, EMPLOYEES, INSTRUCTORS, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE WEBSITE OR SERVICES.
THE FOREGOING DOES NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
‍
Any separate assumption-of-risk or liability waiver applicable to physical participation will operate subject to applicable law.
‍
29. GOVERNING LAW
These Terms and any dispute arising out of or relating to them are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.
‍
Nothing in these Terms deprives a consumer of rights or remedies that cannot lawfully be waived.
‍
30. CHANGES TO SERVICES, POLICIES, AND THESE TERMS
FIRSTCLASSFORM may modify its services, class offerings, schedules, instructors, operating procedures, Studio Policies, memberships, packages, and pricing prospectively.
‍
FIRSTCLASSFORM may also update these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements.
‍
Where required by applicable law, we will provide notice of material changes and obtain consent where required.
‍
Changes will not retroactively eliminate vested rights or override purchase-specific commitments where doing so is prohibited by law.
‍
The effective date at the top of these Terms indicates when the current version became effective.
‍
31. WAIVER
If FIRSTCLASSFORM does not enforce a provision of these Terms on one occasion, that does not waive its right to enforce that provision or another provision in the future.
‍
Similarly, a discretionary refund, fee waiver, credit, extension, or other accommodation provided to one client does not create an obligation to provide the same accommodation to that client or another client in the future.
‍
32. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where appropriate, and the remaining provisions will remain in effect.
‍
33. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, applicable Studio Policies, purchase-specific membership or package terms, signed waivers and consents, and any other terms expressly applicable to a particular service, constitute the agreement between you and FIRSTCLASSFORM regarding the applicable services.
‍
If purchase-specific terms conflict with these general Terms, the more specific terms will control with respect to that purchase, except where prohibited by applicable law.
‍
34. ELECTRONIC AGREEMENT
You agree that electronic acceptance of these Terms and related agreements may have the same force and effect as a handwritten signature to the extent permitted by applicable law.
‍
You agree to receive transaction-related records and communications electronically where legally permitted, subject to any rights you may have under applicable law.
‍
35. CONTACT
Questions regarding these Terms may be directed to:
‍
First Class Form LLC
38 Franklin Street, 2nd Floor
Brooklyn, NY 11222
hello@firstclassform.co